Genworth Financial Care Coordination Case Manager in Waltham, Massachusetts

POSITION

Care Coordination Case Manager

LOCATION

Waltham, MA

COMPANY

CareScout is a growing company with an entrepreneurial culture providing customized care plans and elder care referral services improving the quality of life for families and their aging loved ones. At CareScout, our promise to our employees is to provide the opportunity to make a meaningful difference in the lives of our customers, communities, and one another, each and every day. CareScout is a wholly owned subsidiary of Genworth which means our employees get the best of both worlds; the ability to have a real impact on an independently operated business as well as the benefits offered by the backing of a Fortune 500 company.

RESPONSIBILITIES

A Care Advocate Case Manager reviews eldercare assessments, develops a care plan for the customer based on the assessment and oversees the ongoing care needs of the customer via telephonic check- ins. The assessments are conducted by the company's nationwide network of field nurses which are trained by and work with the Care Advocate Case Manager. In cases not requiring a face to face evaluation, a Care Advocate Case Manager may also conduct telephonic assessments of an individual’s care needs in order to gather the necessary information to develop a service plan and coordinate appropriate services and resources.

This position uses his or her eldercare expertise and communication skills to assure that the company serves customers with the highest degree of quality and customer service. A Care Advocate Case Manager must be caring and empathetic with customers. He or she must be able to work in a fast-paced environment, and be computer literate.

REQUIRED QUALIFICATIONS

  • RN or LSW with license in good standing.

  • 4-5 years of experience in case management, home care, acute care, and/or a rehabilitation setting.

  • Excellent computer and technical skills.

  • Positive and professional manner to represent CareScout internally and externally.

  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner.

  • Ability to meet daily standards in both productivity and accuracy.

  • Self-directed with the ability to work both independently and as part of a team.

  • Excellent communication skills, both oral and written, with a customer service focused attitude.

  • Willingness and commitment to develop and maintain professional growth.

PREFERRED QUALIFICATIONS

  • Long Term Care / Insurance industry knowledge

  • Telephonic case management / Home Health Care experience

  • Corporate office experience

  • Assessing needs of families’ aging loved ones and developing services plan

  • Extensive knowledge of senior care service provider and resource landscape

Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another.