Genworth Financial Lead Training & Development Representative (Life Customer Service) in United States

POSITION

Lead Training & Development Representative (Life Customer Service)

LOCATION

Lynchburg

COMPANY

Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care Insurance businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another. We issued our first life insurance policy in 1871, our first annuity contract in 1928, and our first long term care insurance policy in 1974. Today, nearly 4 million customers rely on Genworth's U.S. Life Insurance Companies.

POSITION SUMMARY

The Trainer will report to the Training and Development Manager supporting LIFE Customer Service for Genworth’s US Life Companies Operations. This individual will work with the US Life Companies department to understand and execute on-going training requirements.

RESPONSIBILITIES

  • Delivers classroom training at least 50% of the time.

  • Stays abreast of changes within supported business unit in order to update training materials and curriculum.

  • Continuously analyzes training curriculum for improvements.

  • Manages classroom, creates an engaging learning environment; uses interactive activities to increase learning and retention.

  • Accurately reports training metrics and utilizes information for improved training performance

  • Ensures schedule adherence and compliance for trainees in class.

  • Manages trainees while they are in class, working in tandem with team leader.

  • Manages concurrent training classes.

  • Overnight travel required to support training programs in a multi-site organization.

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree or equivalent work experience

  • Excellent computer skills, including Microsoft Office Suite (Excel, Outlook, Word).

  • Previous successful classroom facilitation experience.

  • Proven ability to manage multiple responsibilities concurrently.

  • Demonstrated great interpersonal and customer service skills that will be used in dealing with employees seeking help, training program participants and fellow team members.

PREFERRED QUALIFICATIONS

  • 2-3 years of training experience in an insurance setting.

  • Proven ability to facilitate courses for large training audiences

  • A positive and grammatically correct phone manner is essential.

  • Ability to maintain a positive demeanor while multi-tasking under pressure

  • Accuracy and attention to detail.

  • Knowledge and application of adult learning theories.

ADDITIONAL

  • Position may involve extended international travel.

Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another.