Genworth Financial Human Resources Business Partner - Claims in Richmond, Virginia


Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and US Life Insurance businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another.

The mission of Genworth’s US Life business is to develop solutions that meet the financial challenges with the aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time.


Reporting to the Senior HR Claims Business Partner, this person will serve as an entry level HR Business Partner supporting the Richmond-based Claims organization.


  • Under direction of the Senior HR Claims Business Partner, execute key HR strategies and initiatives in support of US Life Claims’ strategic goals.

  • As an internal consultant, participate in Human Resources processes including staffing, organization design, talent development and training, compensation planning, performance management/development, succession planning, and employee relations activities.

  • Provide HR support to managers and associates of assigned functions.

  • Be the advocate to ensure that the HR needs of the Richmond-based US Life Claims function are being met and provide input to HR shared services planning processes.

  • Monitor progress of HR programs and initiatives against HR and business metrics, milestones and goals

  • Partner with clients to determine the best interventions to drive high performance levels and enhance team effectiveness. Facilitate the implementation of solutions and monitor effectiveness.

  • Provide coaching and mentoring to associates and managers as needed.

  • Partner with the recruiting team to oversee staffing initiatives to effectively recruit, interview and select candidates.

  • Execute the rollout, action planning and accountability management efforts of the employee engagement survey

  • Identify, evaluate, and resolve employee relations, work performance, and organizational productivity concerns. Support management by providing human resources advice, counsel, and decisions. Effectively mitigate legal risks.

  • Provide coaching/consulting on change initiatives to drive organizational change and enhance business performance.

  • Partner with leadership and other teams across Genworth to ensure programs and practices align to the desired culture, employee engagement, community relations and diversity goals of the organization.

  • Balance needs of the business with employee advocacy.


  • BS/BA degree in Human Resources or relative discipline

  • 2+ years Human Resources or relevant work experience

  • Demonstrated negotiation, coaching, interpersonal and communication skills

  • Ability to provide coaching and feedback to managers and associates

  • Ability to adjust style to reach solutions

  • Ability to build consensus across various constituencies and achieve results through others

  • Strong analytical approach to solving issues/challenges

  • Strong project management skills

  • Proven leadership and influencing skills with ability to energize and coach others

  • Strong people skills: ability to work effectively across all levels of the organization to address a broad range of issues


  • HR Business Partner experience, with demonstrated ability to solve employee relations issues

  • SPHR, PHR, and/or SHRM-SCP

  • Master’s Degree in Human Resources, Business, or another relevant field

  • Financial services experience

  • Operations experience

Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.