Genworth Financial Business Process Improvement Manager - Product Owner in Richmond, Virginia

COMPANY

Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care Insurance businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another. We issued our first life insurance policy in 1871, our first annuity contract in 1928, and our first long term care insurance policy in 1974. Today, nearly 4 million customers rely on Genworth's U.S. Life Insurance Companies.

POSITION SUMMARY

The Product Owner leads a team responsible for the execution of LTC Claims multi-year programs including the Digital Capabilities (My Genworth) and Workflow (Pega – LTC Claims) projects. These projects will use an Agile project management approach in which the Product Owner is actively engaged throughout the entire project. The Product Owner (PO) is co-located within the team, so as to be available to make day to day decisions, questions, and clarifications needed by the team. The PO is integral to keeping the team focused on building their vision, which is done by controlling the backlog and its prioritization, as well as the day to day decisions in support of that vision. Only the PO can accept new stories into the backlog, so they need to be empowered to make such decisions in their interactions with key stakeholders. The team decides on how much work they can commit to in a given sprint. The PO partners with the Scrum Master who has general Project Management duties and supports the team by removing impediments blocking the team from being able to work.

RESPONSIBILITIES

  • Define the features of the product and builds out the backlog/stories

  • Decide on release date and content of that release

  • Prioritize features according to business value, ultimately responsible for the ROI of the project, as the features with the most business value are built first

  • Decides on when to release with MVP (Minimal Viable Product)

  • Adjust features and priority every iteration/sprint, as needed

  • Accept or reject work results

  • Work with leaders from Operations and IT to ensure the solution meets all committed benefits

  • Communicate project deliverables and status to senior leaders

  • Ensure all changes to current business processes are made in an effective controlled manner

  • Ensure all changes to current business processes are communicated to claims associates well in advance and often

  • Collaborate with Learning & Development as new processes are identified as well as when training may be needed to support a release

REQUIRED QUALIFICATIONS

  • Minimum of five years of insurance or financial industry operations experience

  • In depth knowledge and experience with SCRUM and Agile methodologies or significant GNW operations experience in either Life, Long Term Care, or Annuities products

  • Proven experience collaborating with others on process improvements or equivalent

  • Work across functional lines to accomplish goals

  • Demonstrated self-starter

  • Ability to make decisions and take ownership of those decisions

  • Exceptional written and verbal communication skills

  • Demonstrated experience providing excellent customer service

  • Ability to balance multiple, changing priorities

  • Problem solving and conflict resolution orientation

  • Able to multi-task while working in a fast paced environment independently

  • Ability to interpret process flow maps and basic requirement documents

  • Work across functional lines to accomplish goals

  • Strong computer proficiency in Word, Excel, Outlook and PowerPoint

PREFERRED QUALIFICATIONS

  • Experience in a similar role with an insurance or financial services company

  • Experience developing training materials, documenting processes, and interpreting contract language and/or procedures

  • Experience developing process improvement ideas, developing project plans and executing against goals

  • Demonstrated experience gathering, manipulating, interpreting and presenting data from various sources

  • Basic understanding of hardware and software design

ADDITIONAL

  • The duties and responsibilities of this role require that the position be physically based in Richmond, VA, with periodic travel to our Lynchburg VA claims site.

Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another.