Genworth Financial Sales Support Specialist in Raleigh, North Carolina
Sales Support Specialist
Genworth Mortgage Insurance, headquartered in Raleigh, North Carolina, is a global mortgage insurer with a major presence in the United States, Canada, and Australia. With origins dating back to 1980, Genworth Mortgage Insurance provides primary mortgage guaranty insurance coverage on residential mortgage loans, as well as mortgage pool insurance policies that enhance insurance coverage for various types of mortgage-related securities. Our mortgage insurance can help individuals secure low down payment loans and realize the dream of home ownership faster – even for the first time.
This role will be responsible for managing, analyzing, and meeting all appropriate customer requests for assigned accounts. Primary responsibility is to provide account management support and assist in the business development and identification of customer solutions for presentation to individual Senior Leaders and the business’ full Senior Leadership Team. Must have very strong analytical skills combined with the business acumen needed to balance customer needs with business objectives.
Contribute to an account development team that provides excellent service to internal and external customers. Identify and implement lender-specific solutions by using analytic and other standard business procedures/methodologies.
Support the approval process for all pricing, guidelines, financial structures, and other account specific requests. Take the lead on developing solutions for straight-forward requests, at the direction of the team leader.
Work across the company, including with sales, operations, legal/compliance, finance, and risk to execute initiatives and projects related to account assignments. Identify customer pain-point issues outside of other functional areas of responsibility and determine appropriate action.
Own customer metrics and ensure all business functions are meeting customer expectations.
Provide supporting analysis to sales team to support account development plans and business initiatives
Work cross functionally to implement solutions that overcome operational and technical obstacles
Partner with Sales Leaders to provide product information in support of sales growth efforts
Provide the highest level of internal and external Customer service to assigned Accounts.
Collect and assist in presenting account highlights to Commercial Leadership
Monitor customer profitability and key metrics (product usage, risk profiles, services utilization, etc.)
Build solid internal customer relationships with Sales, Risk, Finance, IT/Ops and other business units
Provide day-to-day support to customers and sales force
Prepare leadership for key external customer meetings
Participate on weekly sales team collaboration calls
Contribute on special projects and process improvements as directed by the team leader
Undergraduate degree or equivalent experience
Minimum 2-4 years business experience in Sales, Marketing, Product Management or Financial Structuring
Demonstrated ability to lead cross functional projects with minimal to moderate supervision
Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel
Excellent written and verbal communication and presentation skills required
Demonstrated experience balancing potential conflicts between customer needs and business objectives
Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
Demonstrated analytical and critical thinking skills
Ability to be open to various perspectives and provide recommendations; comfortable defending position to senior leaders
Ability to work extended hours as business dictates
Ability to travel domestically as needed (<10%)
Ability to work effectively in a culturally diverse work group
Attention to detail and a strong sense of urgency
Working knowledge of Genworth Mortgage Insurance products, services, processes and systems
Prior experience working in a customer-facing role
- The duties and responsibilities of this role require that the position be physically based in the USMI headquarter office in Raleigh, NC
Genworth is a Fortune 500 financial services company providing financial security and protection through our Mortgage Insurance and Long Term Care businesses. Our purpose is to help families achieve the dream of homeownership and address the financial challenges of aging. At Genworth, our promise to our employees is the opportunity to make a meaningful difference in the lives of our customers, our communities, and one another.